SmartSign: Our apologies! UPS sometimes mishandles our boxes in their conveyor systems and mistakes happen. We have sent you a free hardware kit as a courtesy.
Jane
Apr 26, 2024
Verified Purchase
Did Not Receive
Can't really write a review since these were not shipped to us. We have called customer service and they said they would send them as soon as they could. They should have been shipped with the signs.
SmartSign: Our apologies! UPS sometimes mishandles our boxes in their conveyor systems and mistakes happen. We understand how disappointing this delay may be but we are here to make it right. We have sent you a free hardware kit as a courtesy and tracking details have been emailed to you.
Emma
Apr 23, 2024
Verified Purchase
Bolts
Only because we did not need the bolts.
SmartSign: Thank you for your feedback it is much appreciated.
Earle
Apr 04, 2024
Verified Purchase
Ordered but didn't recieve
They were ordered, but not delivered
SmartSign: As we check your order details, we see that your order was delivered on April 2nd through UPS. Tracking details have been sent to you. Our customer service manager will reach out to you for more assistance on this.
Kelly
Feb 28, 2024
Verified Purchase
Missing parts
They did not ship the bolts, even though I ordered and paid for them.
SmartSign: Our apologies! UPS sometimes mishandles our boxes in their conveyor systems and mistakes happen. We have sent you a free hardware kit as a courtesy and tracking details have been emailed to you.
Laurie
Jan 11, 2024
Verified Purchase
One star but the issue was me sooooo
In fairness my only issue here is they don't fit my post which is metal. I might be able to widen the hole, but I'm not knowledgeable enough to know how. It was easier for me to simply go buy a new one at the hardware store. The one star is probably my fault not theirs!!
SmartSign: Thank you for your feedback it is much appreciated :)
Gayle
Jan 11, 2024
Verified Purchase
Never
These never arrived and could not have been in the flat box that barely held the sign itself.
SmartSign: We apologize for any inconvenience. The contents must have gotten lost in transit. We have filed a claim and have sent you a replacement.
Paul
Dec 09, 2023
Size: 2.5" x 0.3125"Material Type: Sign Attachment Hardware - 2 Short Bolts, 2 Long Bolts, 2 Nuts, & 4 Washers Verified Purchase
Easily lost in mail?
Ordered twice, never received :(
SmartSign: Thank you for reaching out to us. The order shows delivered for the replacement. We have sent you the tracking details on your email.
sohail
Nov 20, 2023
Verified Purchase
post hardware.
I didn't receive the hardware.
SmartSign: So sorry! UPS sometimes mishandles our boxes in their conveyor systems and mistakes happen. We have sent you a free hardware kit as a courtesy.
Mary
Nov 07, 2023
Verified Purchase
Not received
I have not received this yet.
SmartSign: As we check your UPS tracking details, we can see that your order was delivered on 11/5 to your front door.
Henry
Nov 06, 2023
Verified Purchase
Great product
So easy to order and so complete delivery
SmartSign: Thank you for your feedback it is much appreciated.
Valerie
Oct 02, 2023
Verified Purchase
Art Gallery at the Orchard
Did not use this probably should not have ordered it had what I needed on hand but didn’t know it at the time I ordered
Art Gallery at the Orchard
By: Valerie
Did not use this probably should not have ordered it had what I needed on hand but didn’t know it at the time I ordered
SmartSign: Thank you for your feedback. We have issued a refund for the bolts as a courtesy.
Andrew
Sep 29, 2023
Verified Purchase
Not included.
Not put included and put in package.
SmartSign: Sorry for any inconvenience! We strive to create a hassle-free buying experience for our customers, but if something has bothered you in particular we really look forward to that feedback. Feel free to give a call at (800 952 1457) if you have any questions.
Kenneth
Aug 25, 2023
Verified Purchase
Disappointed
We never received any of our sign bolts.
SmartSign: Thank you for placing an order with us! We have shipped 3 attachment kits to you. If you have any questions or concerns feel free to call or e-mail.
Jon
Aug 14, 2023
Verified Purchase
.
Never received
SmartSign: As we check your order details, your UPS tracking number shows your package was delivered on Tuesday, August 08 at 1:59 P.M. at the porch. We have also shared the photo provided by UPS with you. Contact our customer service department if you have any questions.
Allan
Jul 14, 2023
Verified Purchase
Supply chain needs improvement
1st order got lost. Never did get the bolt kit, or credit for it...
SmartSign: So sorry! UPS sometimes mishandles our boxes in their conveyor systems and mistakes happen. We have now processed a refund on the hardware.
Craig
Jun 30, 2023
Verified Purchase
Craig from Pennsylvania
Sign was excellent, but fasteners were missing from the package. Luckily, I had some appropriate fasteners in my basement.
SmartSign: So sorry! UPS sometimes mishandles our boxes in their conveyor systems and mistakes happen. We have sent you a free hardware kit as a courtesy.
Phil
May 30, 2023
Verified Purchase
Never received attachment kit
Never received attachment kit.
SmartSign: Thank you for reaching out to us, we will have the missing hardware sent out.
Randy
May 13, 2023
Verified Purchase
These never arrived due to (in my opinion) poor packaging
Finally; my issue again is with packaging...the 4 hardware kits never arrived...there was no evidence that the bags containing the hardware had been zip-tied to the posts as was done on a previous order, and the light weight shipping envelope that the signs were in was torn and ripped.
SmartSign: Thank you for the feedback on the order. Sorry for all the mishap with your order. In some cases, UPS loses our nuts or bolts when they are shipped with our posts. We've sent you new hardware kits as a courtesy.
Jorge
Mar 27, 2023
Verified Purchase
Missing items
Unfortunately they were missing in the order.
SmartSign: So sorry. In some cases, UPS loses our nuts or bolts when they are shipped with our signs. We have sent you the three hardware kits missing from your order as a courtesy.
Richard
Mar 15, 2023
Verified Purchase
Unnecessary parts
Not needed if you buy the base
SmartSign: Thank you for ordering with us. We appreciate your feedback and look forward to working with you in the future.
Tip
Feb 27, 2023
Verified Purchase
No bolts
Did not receive the bolts in the package :(
SmartSign: So sorry. In some cases, UPS loses our nuts or bolts when they are shipped with our signs. We have sent you a new hardware kit as a courtesy.
Julie
Feb 10, 2023
Verified Purchase
Paid for but didn't receive
I paid for them but didn't receive them.
SmartSign: So sorry. In some cases, UPS loses our nuts or bolts when they are shipped with our signs. We'll send you a new hardware kit as a courtesy.
Terry
Jan 23, 2023
Verified Purchase
Not so perfect
I never received these. They were like $2 and not worth the time to call and "complain" but they never showed up.
SmartSign: We do apologize for any inconvenience. In some cases, UPS loses our nuts or bolts when they are shipped in the order. We have sent you the missing replacement hardware kit.
Verified PurchaseMISSING
Never received the hardware.