The sign looks great, but has some minor damage. As with previous signs, it arrived from UPS with one or more horizontal creases. A thin sheet of paper taped to the sign does not quality as good packaging (e.g., bubble-wrap). Whenever I complain, customer service just says, "Sorry, we notified the packaging department." Saying that over and over without fixing the problem shows there is a problem within the company.
80% Chance of Damage During Shipment
By: William
The sign looks great, but has some minor damage. As with previous signs, it arrived from UPS with one or more horizontal creases. A thin sheet of paper taped to the sign does not quality as good packaging (e.g., bubble-wrap). Whenever I complain, customer service just says, "Sorry, we notified the packaging department." Saying that over and over without fixing the problem shows there is a problem within the company.
SmartSign: Thanks for your feedback it is much appreciated. We apologize that the signs are shipped without bubble wrap. Unfortunately we have no way of changing the packaging but if you ever need your sign replaced you may send photos of the items and we can get the items replaced for you right away. Sorry again for the issues regarding the packaging.
SmartSign: Thank you for ordering with us. We appreciate your feedback and look forward to working with you in the future. Please contact our customer service department if you wish to return the item.
I really wish you had the size I really needed. It will suffice, however, the perfection is just not there.......
SmartSign: We appreciate your feedback and apologize for any inconvenience. We do our best to correct mistakes. Our sales manager can call you for more assistance. Please advise a good time.
The colors were very flat and not vibrant like the same art printed at another company. Not sure why but instead of vibrant purple, the art looked like a muddy purple. Otherwise, it was very nice.
SmartSign: Thanks for the feedback on your order. Unfortunately, custom orders cannot be replaced. If there's anything we can assist you with, please let us know.
SmartSign: Thanks for the feedback on your order. You can add sand at ballast port for enhanced stability. Add up to 13 lbs of sand – thus bringing the total weight of the frame to 34 lbs. We recommend play sand for ease of application.
It did not go well with the order in the beginning. They had the wrong email and fail to call me and follow up, when I finally received the package 30 plus days later, it was damaged. I am giving three stars because I can not give 2 1/2, I gave three because the supervisor I talked to put a rush on the signs after I received them damaged. I am going to give them another chance and place another order. Hopefully this will go smoothly and I can give them five stars!
SmartSign: We strive for our customers to have an exceptional buying experience with us, and we're disappointed whenever they don't. Sorry about the delay and damage to your sign. UPS shipping can, at times, can damage our signs. We value your business and look forward to serving you again sometime in future.
The graphic is clear, but the color is more subdued than I expected. Not as vibrant as the online image. Seems sturdy!
SmartSign: We're sorry to hear about your bad experience with your purchase. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Let us send you a new sign, for free. All feedback is important and we thank those who take the time to let us know our shortcomings.
Thought they would be more sturdy and solid, weather proof. I missed seeing that they were corrugated.
SmartSign: Thanks for the feedback on your order. Unfortunately, custom orders cannot be replaced. If there's anything we can assist you with, please let us know.
the frame was scratched when I took it out of the box. I emailed right away with picture. They acknowledged they would give me discount for the trouble but I have not heard back from anyone yet.
SmartSign: Sorry about that! We've issued you a refund. The amount should reflect in your account in 3–5 business days.
Signs only (no frame) : Upload Any Design Part #:BOS-3005 36" x 24" Reflective Corrugated Plastic Verified Purchase80% Chance of Damage During Shipment
The sign looks great, but has some minor damage. As with previous signs, it arrived from UPS with one or more horizontal creases. A thin sheet of paper taped to the sign does not quality as good packaging (e.g., bubble-wrap). Whenever I complain, customer service just says, "Sorry, we notified the packaging department." Saying that over and over without fixing the problem shows there is a problem within the company.