Size: 24" x 18"Material Type: Corrugated Plastic Sign Verified Purchase
Cheap packaging; very helpful customer service rep
There was a wee mess with my order even though it arrived fairly quickly. I ordered two identical sign panels and received shipping notifications that it had shipped and then delivered but I received nothing. Later that night, I received another notification that my order has been shipped and I assumed the first was a mix-up. I received my package the next day but it only contained one panel and it was damaged. I called customer service and after being transferred twice, I was connected with Jaydrien who was very nice, helpful, understood my problem, and was quick to get to a solution. I received two new panels a few days later (this time two in the same package). One still had some slight, small bends in it and a scratch at the edge, but I wasn't about to go through everything again. A big problem is that the packaging they send these panels in is quite minimal and crappy.
SmartSign: We are so sorry to learn that your order has arrived damaged for the second time. We understand how frustrating this must be. We apologize for the same. For the inconvenience caused, we can offer you a refund on this order.
Size: 24" x 18" Material Type: Corrugated Plastic Sign Verified PurchaseCheap packaging; very helpful customer service rep
There was a wee mess with my order even though it arrived fairly quickly. I ordered two identical sign panels and received shipping notifications that it had shipped and then delivered but I received nothing. Later that night, I received another notification that my order has been shipped and I assumed the first was a mix-up. I received my package the next day but it only contained one panel and it was damaged. I called customer service and after being transferred twice, I was connected with Jaydrien who was very nice, helpful, understood my problem, and was quick to get to a solution. I received two new panels a few days later (this time two in the same package). One still had some slight, small bends in it and a scratch at the edge, but I wasn't about to go through everything again. A big problem is that the packaging they send these panels in is quite minimal and crappy.