Size: 6" x 12" Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Size: 12" x 18" Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Size: 12" x 36" Material Type: Engineer Grade Reflective Aluminum Sign, 80 mil Verified Purchase
Size: 6" x 12" Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Customer Service Says Poor Quality is Perfectly Normal
According to customer service, poor quality and mis-alignment of vinyl onto the aluminum sign is perfectly normal. Meanwhile other sign shops say it’s just poor workmanship. I ordered 4 of these signs approximately 2 weeks ago and somehow the vinyl did not align with the bolt hole or the end of the sign. I brought it to their attention and they re-printed them. Well guess what? I received the replacement a few days ago with the exact same issue that I had. When I reached out to them again, they told me that the misalignment was perfectly normal and made it seem like I was over reacting. As if this is the first time I’ve ever had a sign made. Well, I went to a local Signarama with the sign to have them made correctly and showed them the sign to see if this was normal as the customer service of SmartSign had stated. They said that this is absolutely not normal, just poor workmanship. They offered a refund but I have to package all 8 signs, wait for a shipping label and take them to the shipping carrier. And after dealing with this for almost two weeks and wasting a bunch of time with it, I’m over it. I’ll take the loss, never order from SmartSign again and advice everyone to stay away.