When we received the signs, some lines were noted on the sign that I'm not so sure they should be there based on the printing. It appears to be a guideline that didn't get removed.
SmartSign: Please accept our apologies. A replacement order was generated to remake the rejected sign. This new order has been shipped to you. We will not require the return of the rejected signs.
Tim
May 07, 2021
Size: 12" x 18"Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Fully custom sign
Almost exactly what I wanted. I needed a custom sign to match our neighbors, who had purchased several months ago. I needed to match their order with the exception of the curved part at the top of K2-3331. They were able to turn 24x18 sign to a landscape format to be mounted underneath the neighbors sign and match the size. However, I asked to match their order (provided the order number) but in the 18x24 format. The font is larger and the sign is not reflective coating nor have the 3M laminate .
SmartSign: Thank you for providing your feedback and letting us know about this issue. We apologize that our sign did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Our sales manager will contact you. Let us send you a new proof and a new sign, for free.
SmartSign: We do apologize for any inconvenience. We will send you a free replacement sign with mounting holes. Our customer service manager will give you a follow up call.
Size: 12" x 18" Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified PurchaseGreat Quality
I liked the quality of the sign, although it came with a border printed on it, which was not on my art file. No worries, though!