Size: 12" x 18"Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Customer Service Says Poor Quality is Perfectly Normal
According to customer service, poor quality and mis-alignment of vinyl onto the aluminum sign is perfectly normal. Meanwhile other sign shops say it’s just poor workmanship.
I ordered 4 of these signs approximately 2 weeks ago and somehow the vinyl did not align with the bolt hole or the end of the sign. I brought it to their attention and they re-printed them.
Well guess what? I received the replacement a few days ago with the exact same issue that I had.
When I reached out to them again, they told me that the misalignment was perfectly normal and made it seem like I was over reacting. As if this is the first time I’ve ever had a sign made.
Well, I went to a local Signarama with the sign to have them made correctly and showed them the sign to see if this was normal as the customer service of SmartSign had stated.
They said that this is absolutely not normal, just poor workmanship.
They offered a refund but I have to package all 8 signs, wait for a shipping label and take them to the shipping carrier. And after dealing with this for almost two weeks and wasting a bunch of time with it, I’m over it. I’ll take the loss, never order from SmartSign again and advice everyone to stay away.
Customer Service Says Poor Quality is Perfectly Normal
By: Lina
According to customer service, poor quality and mis-alignment of vinyl onto the aluminum sign is perfectly normal. Meanwhile other sign shops say it’s just poor workmanship.
I ordered 4 of these signs approximately 2 weeks ago and somehow the vinyl did not align with the bolt hole or the end of the sign. I brought it to their attention and they re-printed them.
Well guess what? I received the replacement a few days ago with the exact same issue that I had.
When I reached out to them again, they told me that the misalignment was perfectly normal and made it seem like I was over reacting. As if this is the first time I’ve ever had a sign made.
Well, I went to a local Signarama with the sign to have them made correctly and showed them the sign to see if this was normal as the customer service of SmartSign had stated.
They said that this is absolutely not normal, just poor workmanship.
They offered a refund but I have to package all 8 signs, wait for a shipping label and take them to the shipping carrier. And after dealing with this for almost two weeks and wasting a bunch of time with it, I’m over it. I’ll take the loss, never order from SmartSign again and advice everyone to stay away.
Customer Service Says Poor Quality is Perfectly Normal
By: Lina
According to customer service, poor quality and mis-alignment of vinyl onto the aluminum sign is perfectly normal. Meanwhile other sign shops say it’s just poor workmanship.
I ordered 4 of these signs approximately 2 weeks ago and somehow the vinyl did not align with the bolt hole or the end of the sign. I brought it to their attention and they re-printed them.
Well guess what? I received the replacement a few days ago with the exact same issue that I had.
When I reached out to them again, they told me that the misalignment was perfectly normal and made it seem like I was over reacting. As if this is the first time I’ve ever had a sign made.
Well, I went to a local Signarama with the sign to have them made correctly and showed them the sign to see if this was normal as the customer service of SmartSign had stated.
They said that this is absolutely not normal, just poor workmanship.
They offered a refund but I have to package all 8 signs, wait for a shipping label and take them to the shipping carrier. And after dealing with this for almost two weeks and wasting a bunch of time with it, I’m over it. I’ll take the loss, never order from SmartSign again and advice everyone to stay away.
Reinaldo
Feb 06, 2022
Size: 6" x 12"Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Orange isn't yellow
I ordered with a yellow background and they did it with an orange background
Orange isn't yellow
By: Reinaldo
I ordered with a yellow background and they did it with an orange background
SmartSign: Thanks for your order and heads up on the incorrect color. We have asked our production department to check your order details and send you a replacement in case of any discrepancy. Sorry for the error, but we appreciate your feedback.
Lina
Jan 31, 2022
Size: 12" x 18"Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Lacking Quality Control
The signs we received were printed crooked and had roller marks on them. Definitely lacking quality controls.
SmartSign: We apologize that our product did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Let us credit you for your purchase as a courtesy.
Sharon
Jun 19, 2021
Size: 12" x 36"Material Type: Engineer Grade Reflective Aluminum Sign, 80 mil Verified Purchase
Waiting
Still waiting for the correct sign
SmartSign: Our sincere thanks for your valued business. We appreciate your feedback. Our sales manager can call you for more assistance. Please advise a good time.
kelly
Jun 29, 2020
Size: 6" x 12"Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified Purchase
Missed punctuation
Product came with a missed punctuation mark even though the proof I approved had it shown.
SmartSign: We appreciate your feedback and apologize for any inconvenience. We do our best to correct mistakes. We will send you a free sign (with correct punctuation) and refund you for this purchase.
Size: 12" x 18" Material Type: Heavy-Duty Aluminum Sign, 63 mil Verified PurchaseCustomer Service Says Poor Quality is Perfectly Normal
According to customer service, poor quality and mis-alignment of vinyl onto the aluminum sign is perfectly normal. Meanwhile other sign shops say it’s just poor workmanship. I ordered 4 of these signs approximately 2 weeks ago and somehow the vinyl did not align with the bolt hole or the end of the sign. I brought it to their attention and they re-printed them. Well guess what? I received the replacement a few days ago with the exact same issue that I had. When I reached out to them again, they told me that the misalignment was perfectly normal and made it seem like I was over reacting. As if this is the first time I’ve ever had a sign made. Well, I went to a local Signarama with the sign to have them made correctly and showed them the sign to see if this was normal as the customer service of SmartSign had stated. They said that this is absolutely not normal, just poor workmanship. They offered a refund but I have to package all 8 signs, wait for a shipping label and take them to the shipping carrier. And after dealing with this for almost two weeks and wasting a bunch of time with it, I’m over it. I’ll take the loss, never order from SmartSign again and advice everyone to stay away.